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SHIPPING & RETURNS
Processing and Shipping
All orders are processed within 2 to 5 business days after receiving your order confirmation email (excluding weekends and holidays) You will receive another notification when your order has shipped. Please note that processing times are in addition to the shipping times you will see at checkout. Typically, customers receive their orders within 7-10 business days. Processing and shipping times may be delayed during high-volume time periods (such as the holiday shopping season). Also, different product types may come from different providers. You may receive items separately in different shipments.
Return & Exchange Policy
Due to the custom, print-on-demand nature of our products, we do not accept returns of any kind once you have received your order (except for damaged or misprinted items).
Unfortunately, we cannot accept returns on sale items or gift cards.
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Damages and Issues
Please inspect your order upon receipt. You should have an email from customer@trackorder.site with a link to leave a review or report a problem. Please use this link to let us know of any issues with your order (such as damaged or misprinted items, or if you received incorrect items) so that we may evaluate the issue and make it right.
Exchanges
Due to the custom nature of our products, we cannot offer exchanges (except for damaged or misprinted items).
Refunds
We will notify you once we’ve received your reported problem through the link sent to you by customer@trackorder.site to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 5pointsleapparel@gmail.com.
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If you did not receive an email from customer@trackorder.site, please contact us or email us at 5pointsapparel@gmail.com to report an issue.